Frequently asked questions.

Our focus is fasteners, hardware fittings and hand tools from China. Browse the catalog for product references, or share your requirements so we can discuss sourcing options for your application.

Yes. Send a description, reference photo, drawing or part number together with your required quantities and destination. We will review the requirement before confirming whether we can provide a quotation.

Include the product reference, dimensions, material, finish, quantity for each specification and selling unit. Add your destination and any sample, packaging or inspection requirements. The Ordering Guide includes a downloadable inquiry checklist.

Website prices are product references where shown. Check the stated price unit and quantity basis. The final quotation confirms the selected specifications, quantities, currency, validity and any agreed delivery costs; items marked for inquiry need an individual quotation.

Sample arrangements depend on the product. Tell us which specifications you need and what you want to check. Sample availability, price, freight and timing are confirmed before an arrangement is made.

MOQ can vary by product, specification and packaging. Use any stated product quantities as a reference, and confirm the final MOQ and quantity increments in the quotation. A pack quantity does not automatically mean the same customer MOQ.

Share your artwork, label text, pack quantities and carton requirements. Feasibility, minimum quantities, approval steps, costs and timing need to be agreed for the product before the order is confirmed.

Define the dimensions, finish, quantity, packaging and other characteristics you need checked before ordering. The inspection method, scope, acceptance criteria, responsible party, reporting and costs are agreed for the order. Any requested tests or certificates should be discussed at the quotation stage.

Payment methods and conditions are agreed for each order and recorded in the quotation or order documents. Review the currency, payment timing and instructions with your contact before proceeding.

Timing depends on the products, quantities, availability, packaging and any custom requirements. Share your requested arrival date early. The expected preparation and dispatch timing is confirmed for the order, and transport time is considered separately.

Provide the destination country, city and postal code so shipping arrangements can be discussed. The quotation or order should specify the transport method, delivery term and freight responsibility, including who handles import clearance, duties and taxes. These charges are included only when expressly agreed.

Contact us with your order reference, affected product and quantity, a description of the issue and clear photos. Keep the goods, labels and packaging available for review. We will discuss the issue against the agreed order details and coordinate the next steps.