Website & Inquiry Terms

Using this website

This website presents hardware information and provides a way to send purchasing inquiries. Submitting an inquiry is a request for discussion and quotation. It does not by itself confirm an order, reserve stock or create an online payment.

Product information and suitability

Product photographs, dimensions and descriptions help identify the item being discussed. Check the material, grade, finish, dimensions, tolerances, head style and any applicable standard against your actual requirement. Critical specifications and inspection criteria should be confirmed in the written quotation or order documents.

If a drawing, sample, certificate or test report is required, identify it before the quotation is finalised. Availability, scope, cost and acceptance requirements must be agreed for the specific item.

Product inquiries and quotations

Select the specifications and quantities you need and send an inquiry. We review your requirements and provide a quotation. Any confirmed minimum order quantity or purchasing increment may differ by specification.

Freight, insurance, taxes, duties or other charges are included only when expressly stated in the quotation. The final specification, quantity, price basis, validity and commercial conditions are confirmed separately.

Samples, custom requirements and inspection

Sample availability, sample charges, freight and any custom product or packaging request are reviewed case by case. Inspection methods, sampling, measurements, documents or third-party checks must be agreed before the order proceeds.

Order, payment and delivery arrangements

An order proceeds on the product and commercial terms agreed by the parties in writing. Payment method and timing, preparation or production lead time, transport method, destination requirements and inspection arrangements are set for each order.

Transport estimates depend on the agreed service and destination. Customs clearance, import requirements and responsibility for applicable charges should be clarified before shipment. Website inquiry totals are not automatic landed-cost or delivery quotations.

Changes and after-delivery questions

Discuss specification or quantity changes before confirming them, since they may affect availability, price or timing. If you identify a problem after delivery, contact our team with the order reference, affected item and quantity, photographs and relevant measurements. The next steps are reviewed against the agreed specification and order conditions.

Your inquiry and contact details

Provide accurate contact information and share only material you are entitled to use. Do not submit harmful files, misleading requests or automated spam. Our Privacy Notice explains how inquiry information is handled.

These website terms explain the inquiry process. Specific quotation and order conditions are agreed separately, and any applicable mandatory rights remain unaffected.